Terms and Conditions

It is vital you review these terms and conditions as placement of an order constitutes acceptance of these terms and conditions, including the Privacy Policy below.

FACE TO FACE COURSES (INDIVIDUAL PARTICIPATION)

All fees will be paid prior to the commencement of training unless prior arrangements are made with Link Resources Training.

Cancellation, Change and Refund Policy

Cancellation and change fees are addressed according to:

a) the notice given by the person making the request, and

b) the course value.

Courses valued at $999 or less

Cancellation requested 7 or more days prior to the commencement of the course: Full amount refunded
Cancellation requested 2 to 6 days prior to the commencement of the course: 50% refunded
Cancellation on business day prior to course commencement, no show on the day, arrive too late, withdrawal during the course: No monies refunded
Change of date requested 7 or more days prior to the commencement of the course: No change fee
Change of date requested 2 to 6 days prior to commencement of the course: We retain your original payment and charge a $50 change fee*
Change of date requested on business day prior to course commencement: We retain your original payment and charge a $75 change fee**

* For courses valued at $125 or less, this change fee is $25

** For courses valued at $125 or less, this change fee is $50

Courses valued at $1000 or greater

Cancellation requested 7 or more days prior to the commencement of the course: Full amount refunded
Cancellation requested 2 to 6 days prior to commencement of the course: 50% refunded
Cancellation on business day prior to course commencement, no show on the day, arrive too late, withdrawal during the course: No monies refunded
Change of date requested 7 or more days prior to the commencement of the course: No change fee
Change of date requested 2 to 6 days prior to commencement of the course: We retain your original payment and charge a $100 change fee
Change of date requested on business day prior to course commencement: We retain your original payment and charge a $200 change fee

The above fees also apply to changes or cancellations of Virtual Classroom and/or Presentation Day sessions.

Where a refund is due to a candidate, the applicable refund amount will be provided within thirty days.

FACE TO FACE COURSES (GROUP BOOKINGS)

All fees will be paid prior to the commencement of training unless prior arrangements are made with Link Resources Training.

Cancellation, Change and Refund Policy

Cancellation and change fees are addressed according to:

a) the notice given by the person making the request, and

b) the course duration.

Course Duration (1 – 2 Days)

Cancellation requested 7 or more days prior to the commencement of the course: Full amount refunded
Cancellation requested 2 to 5 days prior to course commencement, no show on the day, arrive too late, withdrawal during the course: No monies refunded
Change of date requested 7 or more days prior to the commencement of the course: No change fee
Change of date requested 2 to 5 days prior to commencement of the course: We retain your original payment and charge a $150 change fee*
Change of date requested on business day prior to course commencement: We retain your original payment and charge a $200 change fee**

Courses Duration (3 consecutive days or greater)

Cancellation requested 14 or more days prior to the commencement of the course: Full amount refunded
Cancellation requested 2 to 13 days prior to course commencement, no show on the day, arrive too late, withdrawal during the course: No monies refunded
Change of date requested 14 or more days prior to the commencement of the course: No change fee
Change of date requested 2 to 13 days prior to commencement of the course: We retain your original payment and charge a $150 change fee
Change of date requested on business day prior to course commencement: We retain your original payment and charge a $200 change fee

The above fees also apply to changes or cancellations of Virtual Classroom and/or Presentation Day sessions.

Where a refund is due to a candidate, the applicable refund amount will be provided within thirty days.

Flights, Equipment Hire and Accommodation

Where travel, accommodation, or equipment hire is required to facilitate course delivery, Link Resources Training reserves the right to charge the client for all associated. This includes, but is not limited to, flights, accommodation, vehicle hire, venue hire and specialised equipment required for training delivery.

In circumstances where such arrangements have already been booked or confirmed, and the course is subsequently rescheduled or cancelled by the client, the full cost of these non-refundable expenses will be invoiced to the client.

Supply of Course Prerequisites

Some courses have prerequisites that MUST be supplied prior to attending the course. This will be communicated on the website, in the booking confirmation, and on the phone if you call. In the event a prerequisite is not received by 5:00pm AEST (Brisbane time) on the business day prior to the course, the enrolment will be cancelled and entry to the course will be refused. If this occurs, the course fee will not be refunded, nor held in credit.

Unique Student Identifier (USI)

From 1 January 2015 all students undertaking nationally recognised training delivered by a registered training organisation will need to have a USI. The Department of Education and Training regulates the application process for USIs.

The main aim of the USI is to provide students access to a centralised database of their training records. A USI is a code made up of ten numbers and letters. It will look something like this:

3AW88YH9U5

If you do not have a USI, please visit https://www.usi.gov.au/students/create-your-usi to create one in a new window (takes about 3 minutes). If you need help with this process, please call us on 07 5491 2144.

Deposits

From time to time, deposits may be required to secure a place on an upcoming course. These deposits are non-refundable.

Late Arrivals

Arriving late to a course affects the learning outcomes of all students. Link Resources Training reserves the right to refuse entry to candidates who arrive late to a course.

Participant/Student Handbook

Link Resources makes available a generic handbook for all course participants on our website (click here to download). The purpose of this Participant/Student Handbook is to provide participants with information in resolving any questions that may arise during the course of study. Included are items such as our relevant policies and procedures, code of conduct, terms and conditions and cancellation/refund policies. Please take the time to review this.

General

Link Resources Training reserves the right to cancel, postpone or re-schedule public courses due to low enrolments or unforeseen circumstances. Should this occur a full refund and/or an opportunity to reschedule (without penalty) will be offered.

Link Resources Training reserves the right to change course fees, dates, content, trainers or method of presentation at its discretion.

Link Resources Training take responsibility and follow processes to ensure our training and assessment practices comply with the

National Vocational Education and Training Act and Training Regulator Act 2011

Placement of an order for services constitutes acceptance of the above terms and conditions.

E-LEARNING COURSES

All the following terms and conditions apply to any of Link Resources’s courses which are delivered either wholly or in part online.

e-Learning Course-Specific Terms and Conditions

Each Link Resources e-Learning Course has a variety of Terms and Conditions which must be acknowledged and accepted prior to enrolment. These are provided to the candidate in writing at time of online booking, or discussed verbally in the case of a phone booking. These Terms and Conditions are in addition to all following Terms and Conditions which apply to all e-Learning courses.

Student Visa Holders

Unfortunately, people who are on a student visa only are not eligible to enroll, participate or attend any of our courses (face to face, or online) as we are not CRICOS (Commonwealth Register of Institutions and Courses for Overseas Students) registered. Student visa holders should seek an institution that is CRICOS registered for their training needs.

e-Learning Course-Specific Terms (Maximum Timeframe of Enrolment)

For courses delivered wholly online, the enrolment term commences at the time of purchase at which point the participant will be notified of their username and password. For courses delivered in part online, the enrolment term commences on the first day of the face-to-face training component. Username and password notification will be via email to the address provided by the participant during the enrolment process when payment is received by Link Resources Training. Under NO circumstances whatsoever may any registered user share or distribute their username or password to any third party. Any breach of this term will result in the immediate suspension of the account.

Unless advised differently at time of enrolment, Link Resources’s standard enrolment term is 12 months. If you have not completed your training within the enrolment term, your enrolment will be cancelled and your account disabled.

If you wish to continue your studies once your standard enrolment period has expired, we can extend your enrolment period for an additional twelve months at 50% of the course cost. Please note, enrolment periods cannot exceed twenty-four months in total and fees will not be reduced if an extension is requested after the standard twelve month enrolment period has expired.

A participant may withdraw from a course with Link Resources Training at any time. No refund will be issued after login to the e-Learning system or once face to face training has commenced.

Participant Support

During the enrolment term, support will be provided during Link Resources Training’s business hours (8:00am – 5:00pm AEST). Support services are dependent upon the type of course on which the participant has enrolled. Support services specific to each course are detailed in the relevant course guide/s.

Turnaround times for marking

Applicability: This section relates to all e-Learning courses which require participants to submit assessment items for marking.

Upon successful enrolment into your course, you will be notified of your relevant trainer/s and/or assessor/s. Link Resources Training will, upon receiving submission of an assessable item from you, endeavour to mark, and return, any piece of assessment within three (3) business days. Please be advised that larger pieces of assessment may take longer. If you have not received a response to your submission within twenty (20) business days, please contact Link Resources Training to discuss.

Blended Courses - e-Learning and Face-To-Face

Applicability: This section relates to all e-Learning courses which require the completion of online training and assessment prior to assigned face-to-face training day/s.

Upon selection of your course, it is the responsibility of the participant to ensure they are aware of the due dates of the required assessment. Achieving a competent result for online assessment components prior to attending face-to-face training components is mandatory. Where a participant has not reached a competent result prior to attending face-to-face training, the participant will not be permitted to participate. In this case, the course fee is forfeited and a rebooking fee will apply.

Virtual Classroom Courses

Applicability: This section applies to courses that are delivered either wholly or in part via virtual classroom, where virtual classroom is taken to mean a connected real-time delivery (e.g. video conferencing).

Upon selection of your course, it is your responsibility to review all terms and conditions relating to the course in question. Specifically, participants bare all responsibility for ensuring they possess the technology, network connection and aptitude suitable for participating in virtual classrooms. Link Resources make available the minimum system requirements to participate in virtual classrooms at time of booking. Link Resources provide information to help you test your system ahead of time to help eliminate possible problems, and you agree to perform this testing. If technical issues occur that relate to Link Resources’s infrastructure (e.g. Link Resources system or Link Resources network outage) necessitating re-booking or re-scheduling of a virtual classroom session, no further rebooking fees will apply. If technical issues occur that relate to your infrastructure (including but not limited to your device, peripherals, internet connection or your connection to our system) necessitating re-booking or re-scheduling of your virtual classroom session, no refund will be available, and rebooking fees will apply. These fees vary depending on the course you have enrolled in and will be discussed with you at time of rebooking. This clause remains in force even in the event circumstances are outside your control (e.g. your internet service provider suffers an outage). You accept this risk, and accept that no refund in whole or part is available to you. With respect to the above two points, the determination of the “at fault” party will be made by Link Resources’s IT Department upon review of our system logs. Should you book a virtual classroom course and then choose to cancel or change your enrolment, the fees to do so are the same as those that apply to face-to-face courses outlined above and made available to you at time of booking.

Supply of Course Prerequisites

Content Ownership

You understand that all information, data, text, sound, photographs, graphics, messages or other materials (collectively: ‘content’), whether publicly posted or privately transmitted, are the sole responsibility of the person from whom such content originated.

You own the rights to your own content that you post to during your enrolment. However, as a condition of your enrolment, you hereby grant to us the perpetual, non-exclusive, transferable, royalty free licence to edit, modify, copy, publish, distribute, and otherwise use any content that you post.

Content Restrictions

You shall not upload to, or distribute or otherwise publish to your e-Learning course any content that:

is libellous, defamatory, obscene, discriminatory, profane, pornographic, abusive, harassing or threatening
contains viruses or other contaminating or destructive features
infringes any copyright, trademark, patent, trade secret or violates any right of privacy or publicity
contains material not relevant or otherwise inappropriate to the subject matter of a discussion board
otherwise violates any applicable law

Intellectual Property and Copyright

You acknowledge that the course you enrolled into contains content that is protected by copyright, trademark or our other proprietary rights. In addition, the course contains information, software and other content provided by third parties that is protected by copyright, trademark or other proprietary rights. We hereby grant you a non-exclusive, non-transferable licence to use the content, provided that you:

Only utilise the content for your own personal, non-commercial use
Do not modify, publish, transmit, reproduce, create derivative works from, distribute, or in any way exploit any of the content provided to you.
Code of conduct and public forum participation

Some of Link Resources Training’s e-Learning courses provide the opportunity to communicate with fellow participants via discussion forums and training and assessment activities.

Participation in any forum is optional but encouraged. Participants should assume that all postings are available to the general public. If participants wish to keep any business information, ideas, concepts, or inventions private, do not submit them to the public forums. Participants are expected to follow appropriate and professional practices when posting messages and questions that help others, further a conversation, or resolve an issue.

Strictly prohibited postings include, but are not limited to:

Messages that are malicious offensive or obscene (including profanity)
Messages that are defamatory or harassing
Messages that denigrate any participant or other person because of their race, religion, gender, age, disability, or any other characteristic protected by law
Proprietary, confidential, privileged or otherwise restricted information
Communications with competitors about prices or terms of service
Communications in violation of any laws
Messages that are irrelevant to the discussion
Provoking, distracting, or misleading messages
Messages posted under someone else’s name
Advertisements or self-promotions
Personal information such as addresses, phone numbers or other personal information
Spam

We reserve the right to remove, reject, delete or edit any content we deem unacceptable without prior notice. You shall remain solely responsible for all content posted by you.

Academic Misconduct

Academic dishonesty or academic misconduct is any type of cheating that occurs in relation to a formal academic exercise. It can include:

Fabrication	The falsification of data, information, or citations in any formal academic exercise.
Deception	Providing false information to an instructor concerning a formal academic exercise—e.g., giving a false excuse for missing a deadline or falsely claiming to have submitted work.
Cheating	Any attempt to give or obtain assistance in a formal academic exercise (like an examination) without due acknowledgment.
Bribery	Giving assignment answers or test answers for money.
Impersonation	Assuming a student’s identity with intent to provide an advantage for the student.

Such violations are regarded very seriously. Link Resources Training will vigorously investigate and pursue any participant suspected of engaging in any form of academic misconduct.

Minimum System Requirements

Participants are responsible for their own computer/device technology and Internet service. The technology standard required is described during the enrolment process for each e-Learning course provided.

Link Resources Training is not responsible for any problems caused to or by your equipment, including any virus or related problems with your use of the Link Resources Training e-Learning system.

You are responsible for all connection, access or data fees, and for installing, maintaining, and operating your own equipment. Link Resources Training makes no warranties or interpretations that the website(s) contents and course information will meet your requirements.

Refunds

Link Resources Training is, as are all other businesses and corporations registered within Australia, bound by Australian Consumer Law, which outlines the rights of a consumer to receive a refund on either a product or service. Whilst Link Resources Training will issue refunds in accordance with Australian Consumer Law, however, please note that refunds will not be provided where you have:

changed your mind;
found it cheaper somewhere else;
decided you did not like the purchase; or,
have no use for it.

Refunds will only be provided by Link Resources Training where:

a person has been unable to complete their e-Learning course due to the unavailability of Link Resources’s e-Learning services;

and

Link Resources, or sub-provider has failed to maintain services.

Refunds will not be granted, for example, where a person’s personal internet connection becomes unavailable, personal IT hardware is unable to meet the minimum requirements, or corporate internet access blocks access to Link Resources’s e-Learning services.

Terminating Event

Breaching any of these terms and conditions may trigger a terminating event. The outcome of a terminating event may include any or all of the following (depending on the circumstances):

A formal warning
Cancellation of enrolment without refund
Civil prosecution.

Whether a breach triggers a terminating event is at the discretion of Link Resources Training management.

PRIVACY POLICY

Under the Data Provision Requirements 2012, Link Resources Training is required to collect personal information about you and to disclose that personal information to the National Centre for Vocational Education Research Ltd (NCVER).

Your personal information (including the personal information contained on this enrolment form and your training activity data) may be used or disclosed by Link Resources Training for statistical, regulatory and research purposes. Link Resources Training may disclose your personal information for these purposes to third parties, including:

School – if you are a secondary student undertaking VET, including a school-based apprenticeship or traineeship;
Employer – if you are enrolled in training paid by your employer;
Commonwealth and State or Territory government departments and authorised agencies;
NCVER;
Organisations conducting student surveys; and
Researchers

Personal information disclosed to NCVER may be used or disclosed for the following purposes:

Issuing a VET Statement of Attainment or VET Qualification, and populating Authenticated VET Transcripts;
Facilitating statistics and research relating to education, including surveys;
Understanding how the VET market operates, for policy, workforce planning and consumer information; and
Administering VET, including program administration, regulation, monitoring and evaluation

You may receive an NCVER student survey which may be administered by an NCVER employee, agent or third party contractor. You may opt out of the survey at the time of being contacted.

NCVER will collect, hold, use and disclose your personal information in accordance with the Privacy Act 1988 (Cth), the VET Data Policy and all NCVER policies and protocols (including those published on NCVER’s website at www.ncver.edu.au).

All persons undertaking training with Link Resources Training consent to the collection, use and disclosure of their personal information in accordance with the Privacy Policy above.

ABN: 28 625 879 709

RTO: 45483

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